As we are in this National lockdown period, we just want to reassure our customers that we will not be closing, as we are an essential business, based from our home and only sell online.
However, we would like to highlight some issues that may affect orders during the coming weeks.
We always strive to dispatch orders the next working day, which is the case for around 95% of our orders. But sadly, we are finding some orders are being delayed by Royal Mail. We are now in the 'Christmas Mail' period, when the pressure on Royal Mail service greatly increases, due to more online purchases for Christmas shopping. We often see orders taking 1-2 weeks during this time. We anticipate that delays could be worse this year, as more people turn to online shopping, and Royal Mail may face staff shortages.
Larger orders of 4 or more packs are sent by My Hermes which did seem to keep to better delivery times during the last lockdown.
PLEASE BE PATIENT!
We can assure you we are working flat out to get your orders dispatched the next working day. But we feel it highly likely that Royal Mail will struggle with delivery times so please allow up to 2 weeks before chasing orders.
THANK YOU
